We currently ship across Europe. If your country isn’t listed at checkout, drop us a message, we’ll do our best to help.

Delivery usually takes 2–5 working days, depending on your location.

Express shipping isn’t part of our service just yet, but we’re continuously improving delivery options for our customers.

Our collections are carefully sourced from verified European and international suppliers who share our commitment to safety, quality, and design.

Absolutely. Every item we stock is made from certified, body-safe materials. Just quality you can trust.

For the best longevity and performance, clean your products with mild soap and warm water. We recommend using a water-based lubricant and storing your items in a dry, cool place when not in use.and storing your items in a dry, cool place when not in use.

Under EU law, customers have a 14-day right to return unopened items purchased online. However, due to health and hygiene regulations, we can only accept returns for products that remain sealed and unused in their original packaging.

If your item arrives damaged or incorrect, please contact us within 48 hours so we can arrange a replacement or refund.

Refunds are processed within 1–5 business days of approval and issued to your original payment method. Return shipping costs are the customer’s responsibility.

Simply reach out via our contact page with your order number and a brief note. We’ll guide you through the process—no problem.

Yes, all orders are shipped in discreet, plain packaging to ensure your privacy.

Your payment will appear under our registered business name Sensual Origins for compliance reasons. We keep all transactions discreet and secure, so there’s no obvious reference to intimate products.